The outsourcing trend is here to stay and points to the larger, global outsourcing service providers being those most capable of delivering a long-term partnership that can grow and evolve over time.

The pandemic has done nothing less than “put fuel on the fire” of the BPO and KPO industries and African countries haven’t positioned themselves on the global scale as potential destinations for such services. We are leveraging Rwanda’s vision and ready infrastructures to confidently compete worldwide by offering cutting-edge digital platforms for our clients .

Business process outsourcing refers to the outsourcing of select office functions to a third party service provider that is typically located outside the company’s country of origin. Companies who are looking for opportunities to obtain a greater competitive edge and increase their market reach and profits take advantage of globalization and offshore their back office tasks.

The offshore outsourcing (BPO) sector is extremely competitive with serious players located in India, China, Malaysia, Philippines, Ghana, Kenya etc. Previously, India had dominated the BPO industry for several years due to extremely low labor costs.